These general conditions of sale constitute the way of use by users of Alterlookhair.com and their relationship with PURE COSMETICS SL (which markets as Alterlook Profesional, located at Carrer de Sants 25, 08014. Barcelona. Please read this section carefully, as it may affect your legal rights and obligations. If you do not agree to these terms, please do not access or use this website. If in doubt, please contact us.
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By using this website you express your agreement with the following general conditions of sale.
Alterlook Professional reserves the right to modify these terms when deemed necessary. These changes will be communicated on the website. It is the client's responsibility to verify the changes, which will be applied as soon as they are notified on the web. If you do not wish to accept our terms and conditions, you should not continue to use the site. If you continue to visit the website once the changes have been applied, your use shows your consent to be bound by these conditions.
The client certifies that all personal information provided is true, accurate, current and complete in all respects and that it is not impersonating any other person or entity.
Products purchased online are for private use and not for resale. The client must inform our Customer Service as soon as possible of any change in their personal data either by email or by phone.
e-mail: hello@alterlookhair.com
phone: 9+34 933 487 579
We will treat your personal information confidentially and use it only in accordance with our privacy policy.
When making a purchase on this website, we will ask you to enter personal information such as your name, email address, billing address, shipping address, bank card number and other payment information to identify you. Said information will be protected in accordance with the provisions of our privacy policy. More information about our privacy policy here
In order to ensure that no one is using your bank card without your consent, we will check the name, address and other information provided during the purchase process.
At Alterlook Professional we take the risk of Internet fraud very seriously. As the number of credit card frauds continues to increase, we verify that all orders match the information provided. That is why we might contact our customers in case we need to check certain security issues. No type of fraudulent transaction will be tolerated and any attempt will be reported to the competent authority.
By accepting these terms and conditions, the customer agrees to provide information if necessary. When checking certain security issues, certain information could be verified by the competent banking authority. You can be sure that these checks are made solely and exclusively for security reasons to confirm your identity, the credit that the card has will not be displayed. All information provided will be treated securely and confidentially in accordance with the provisions of the Data Protection Act 1998.
The user must use this website for lawful purposes and in accordance with the law. It also undertakes to abide by the laws, statutes and all types of legislation established for this purpose when using this website.
The user undertakes not to upload or pass any type of virus or application designed to interfere, interrupt or impede the normal operation of a computer, as well as any type of defamatory, offensive or obscene material.
The user agrees to indemnify us, as well as our employees and suppliers if necessary for any type of loss, cost, expense, including legal expenses for breach of these terms and conditions on your part, any other type of compensation for the use of this website or for the misuse of this website by another person using your personal information.
As a convenience to our customers, this website includes links to other websites or material whose content we cannot control. Therefore, we are not responsible for, nor do we review or endorse such web pages or material. Alterlook Professional is not responsible, directly or indirectly, for the privacy policy that said websites apply, nor for any damage, loss or offense caused or alleged by the use of other websites or resources, or by their advertising, content, products, materials or services.
All orders are subject to acceptance and availability. If the desired items are not in stock, you will be notified via email; You will be able to choose between waiting for it to be back in stock or canceling your order.
Any order you place will be considered an offer to buy from us and we may withdraw such offer when we deem it necessary. The conclusion of the contract between both parties will take place when i) we debit the total purchase from your bank card or Paypal account, or ii) we send the products or start the service, depending on which is the last event.
For our part, we will do our best to ensure that your order and payment details are processed securely. However, if there was no negligence on our part, we would not be liable for any loss you may suffer if a third party accesses any personal information you have provided to us when accessing or placing an order on our website.
Products sold on our website are not for resale or distribution. You will only be able to buy five items of each product. We reserve the right to cancel orders and/or cancel user accounts from which orders have been placed contrary to this provision.
The user will be responsible for the products once they are sent to the shipping address specified when placing the order. Alterlook Professional will not be responsible in case you provide an incorrect shipping address or if you are unable to pick up the order at the specified address.
If you purchased the products or services as a consumer (for private use rather than commercial use), you will NOT have the right to cancel any contract you have with us upon receipt of the products or services.
If you cancel a contract in accordance with the causes set forth in the return and refund policy, you will have to inform us of them by contacting us or by writing to hola@alterlookhair.com, or by calling us at +34 933 487 579. You must keep the products and make sure that they are in the same condition in which they were received until for us to pick them up or send them back to us. You will be informed of the date we will pick them up. This is normally done within 28 days of receipt of the cancellation form. You will have to pay the cost of collecting the products and it will be deducted from any amount of money that we have to return to you.
At no time are the returns of orders or products grounds for a refund of money. In all cases the returns will be replaced by new merchandise according to the purchase made by the customer,
For more information on cancellations and returns, please read our Return policy.
All prices include VAT only when applicable (please read below) at the current rate and are correct at the time of inclusion of the information in the system. However, we reserve the right to change prices at any time without notice.
Any other type of tax will not be applicable if your shipping address is in Spain. If your shipping address is in another country, taxes such as duties (VAT included) may apply. Any other type of expenses will be borne by the user. Please note that tariffs depend on the country. We recommend that you contact the competent body for more information.
Please note that cross-border shipments to countries outside of Spain may result in the package being opened and inspected by customs authorities. In all shipments outside of Spain you will be considered as the importer of these and, therefore, you will have to act in accordance with the legislation in the receiving country.
Payment will be made to the bank card or Paypal account used. The total will be debited from your account before the shipment of the product or service.
In the unlikely event that the price displayed at confirmation of purchase is incorrect and we discover this before we accept your order, in accordance with clause 9, we will not be able to sell the product at the price shown. At Alterlook Professional we always try to guarantee that the prices of our products on our website are correct, but sometimes errors can occur. We will contact you as soon as possible in case of detecting any type of error in the price of the products you have ordered. Likewise, you will be given the possibility to reconfirm or cancel your purchase once we correct the price. If you cancel an order that you have already paid for, we will refund your money.
On the other hand, the user guarantees that the bank card or Paypal account used belongs to him. The bank card entity may request to verify the identity and/or authorization of bank card holders. In the event that the payment institution rejects or denies the payment authorization, we will not be responsible for delays or non-delivery.
If your credit or debit card payment is not processed successfully for any reason, we reserve the right to retry processing the payment. Before retrying payment, we will give you at least 48 hours notice via the email address you have provided. If you do not want us to try to process the payment again, you must cancel the order within 48 hours of receiving the email.
You can only use discount codes once on each order. We reserve the right to reject or cancel any order that includes more than one discount code.
The use of discount codes is only permitted in accordance with the terms and conditions on which they were issued, such as eligibility for use and maximum order value.
Please familiarize yourself with these general conditions of sale before placing an order, as we reserve the right to reject or cancel any order that does not comply with the provisions herein, even if we have proceeded to charge the amount of the purchase to your bank card. . In case of inconsistency between these terms and conditions and those of the discount code, the latter will prevail. You can obtain a copy of the discount code terms and conditions by writing or calling our Customer Service:
hola@alterlookhair.com
Phone: +34 933 487 579
In order to buy on our website and create contracts with us, in accordance with what is established by law in Spain, you must be over 18 years of age, and you must enter your true contact information when making the purchase, using your real name, address , telephone number, email address and any other type of data that we request.
By purchasing products and services from our site, you warrant that you are over 18 years of age and authorize us to transmit information, including updated data, to obtain information or authorization from third parties. This includes, among others, information related to your bank card number to verify your identity, validate your credit card, obtain authorization to use the card and authorize purchase transactions.
The content of this page is protected by copyright, trademark, databases and other types of intellectual property. The user expresses his agreement that the material and content provided as part of the website belongs to PURE COSMETICS SL
The user can view the content of our website from his computer, save certain information electronically on disk, but not on servers or other types of storage devices connected to the network. The user may also print a copy of said content for personal, non-commercial use, as long as all information regarding our copyright and ownership remains intact. You may not otherwise reproduce, modify, copy, or distribute for commercial use any of the material or content on the Website.
Despite what is established by any other provision in these terms and conditions, nothing herein provided affects or limits your rights as a consumer in accordance with the provisions of Spanish legislation. Likewise, it does not exclude or limit your obligations for death or personal damage that may entail any negligence on our part.
This website emphasizes that the products or services are as they appear or as available. Thus, we make no warranties about your use or the product itself, express or implied.
Through these general conditions of sale, the user agrees that we do not guarantee or that we are not responsible for the security or privacy of this web page and the information that you provide us. Therefore, it is understood that you are aware of the risks involved in using the Internet.
More specifically, we are not responsible for the following:
Incompatibility of the web page with your equipment, software or other material,
Technical problems such as errors or interruptions of the web, among others,
Lack of reliability or accuracy of the website and
Failure to meet your requirements.
Finally, the user agrees that we will not be liable to him or any other third party for consequential or accidental damages derived from losses of an economic nature, benefits, business, expense, privacy or data without any limit, as well as any other indirect, special or punitive damage that may result from the use of this website.
If any part of these terms and conditions is considered allegedly illegal, void or not applicable, said provision should be considered excluded from these terms, without affecting the validity of the rest of the provisions herein established.
No waiver we provide shall be deemed a waiver of or breach of any other provision.
These general conditions of sale constitute the basis of any agreement between the user and Alterlook Professional.
These terms have been drawn up and must be complied with in accordance with the provisions of current legislation in Spain. Any type of disagreement will be judged in Spanish courts.
In order to guarantee that our clients receive the best possible service, at Alterlook Professional we offer a return policy extensive. Please keep in mind that you have to follow a series of steps when returning a product and that, if you do not, we will not be able to change them or refund your money. You must also take into account that we are not responsible for nor do we return/exchange any product in stock affected by circumstances beyond our control. This includes damage or negligence once the products have been delivered, storage of products in adverse conditions such as very high temperatures, which can damage the products, as well as damage inflicted by third parties.
If you wish to return a product, contact us within 48 hours of receipt. To proceed with the return, contact our Customer Service and inform them of your order number, the product you wish to return and the reason.
They will then provide you with a return authorization number, as well as the address to which the product will be shipped. You will need to pack it securely and include your order number, return authorization number, if you want to exchange it, and the reason you want to return the product.
Returns must be in the condition and packaging in which they were received, in addition to including a copy of the invoice. Once we receive the products, we will check their status and the shipping costs will be reimbursed if this was the option chosen by the customer. We offer to refund or exchange defective products that were received in that condition.
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